Shipping, Pricing and Returns Policies

Shipping & Delivery

What does shipping cost?

Shipping costs and services vary by brand and their policies*. Smaller items are shipped USPS. Our furniture is delivered by either a commercial or a specialized freight carrier. The driver will either unload the shipment at the end of your driveway, by the entryway of your apartment building, or perform box inside delivery or white glove service. At time of purchase, the shipping method by brand is explained.

*As of September 1st  2015, Ekornes Stressless products are shipped for a fee – which includes white glove service – into your home, set up, and all packaging removed from your premises.

How long does it take to get a Recliner Store purchase?

We work diligently to get you your furniture as quickly as possible. The estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules:

Stocked Items

Depending on the manufacturer and model, one or more of the most popular fabric and leather selections are stocked at their warehouse distribution centers. Items included in stocking programs are generally available for delivery in 2-6 weeks. The majority of our customers choose items from these stocking programs. Occasionally stock levels deplete and become backordered, but each manufacturer’s warehouse stocking program ensures that any delays are kept to a reasonable minimum.

Special Orders

If you choose a leather or fabric grade and color that are not on a manufacturers stock list, the recliner will be custom built for you at the manufacturer’s factory, and then shipped to their distribution center. Delivery times from the manufacturers’ facilities to the U.S. generally range between 12 and 16 weeks. To determine which recliners are available in the stocking programs, the checkout process will inform you when selecting the leather or fabric. Some are available quickly and some are available only as a special order, custom built just for you.

Where do you ship furniture?

We offer free shipping  (except on Stressless and Ekornes products) to destinations within the continental 48 states. To get a quote for shipping out of that area, for special requests or for more information, please contact us by email ([email protected]) or by calling 1-866-912-6636. Note: We cannot ship to P.O. boxes. When we deliver your shipment, someone authorized by you must be present at your home or office to inspect and accept the shipment.

Can orders be shipped to a location other than a billing address?

Orders made through our website cannot ordinarily be shipped to locations other than your billing address. We have established this policy for your security and ours, as a means of preventing credit card fraud. However, we understand that many customers do wish to ship a recliner to a friend or family member, or to a different home. We want your wishes to come true, of course, so if the shipping address is not in fact the same as your billing address, you may complete your order on-line, and if we do not hear from you about this directly, we will contact you after we enter the order in our system to explain any additional steps that may be necessary.

Will the shipping company set up the furniture?

Some recliners are shipped fully assembled in a box. Others require minimal assembly. Recliners needing assembly or certain accessories such as the Stressless “Swing” Table (which require additional assembly and installation) are shipped including clear and simple instructions. For free shipment, our furniture is delivered “curbside,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so.

The driver is not responsible for bringing a box into your home, for unpacking it, assembling or staging your purchased items, or for clearing away boxes, packing or pallets. If you require these services, you will need our “indoor delivery” or “white glove” services explained below.

What is “Limited indoor delivery” and "white glove” service?

Limited Indoor Delivery

With our “limited indoor delivery” service, the furniture you ordered is carried into and through the first threshold on the floor by the driver, boxes and all. NOTE: If you live in a condo or apartment complex, especially on an upper floor, this service may not be any more helpful than our free shipping service – please check with your complex supervisor regarding their receiving policies for large boxed items.

Some customers need additional service over the “limited indoor delivery.” For “white glove” delivery, items are delivered into you business or residence, assembled (if necessary) and all packaging is removed. We recommend this to those who are not able to unpack their purchases.

White Glove

For “white glove” service, we charge an additional $100 minimum under normal conditions, and more if your order involves multiple pieces. However, for Stressless products White Glove delivery is included in the manufacturer's required shipping price. To request or discuss this service, please complete your order normally, and include a comment requesting “white glove” service or a quotation. You are also welcome to contact us by email or phone to discuss or request this service. We will follow up by contacting you and quote you the lowest possible price.

What if the furniture arrives damaged or is not what was ordered?

We urge you to carefully inspect your order before signing for delivery - while the driver is still there. If you decide to open the packages for a more complete inspection, please exercise care in opening the packages so that they can be used to ship things back safely. Verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write “pending inspection” next to your signature. On the delivery slip the driver presents to you please document any rips in the packaging or other signs of possible damage. Shipments that are obviously damaged should be refused.

Please note that signing your name without any written comments is the equivalent of stating that your delivery arrived in perfect condition—and the carrier could reasonably elect not to honor a damage claim submitted by you later. Call Recliner Store immediately (1-866-912-6636) if your order arrives damaged, if there is a manufacturing defect or if the order is in any way incorrect. Hang on to the packaging, too—you may need it to ship the bad piece back, or it may need to be inspected by a claims investigator.

If your order appears to have been damaged in transit, contact us immediately so we can file the necessary claims and get a replacement sent to you. If the problem appears to be a manufacturing defect or if what you received is not what you ordered, contact us immediately. Please do NOT take it upon yourself to ship items back to us without contacting us first. You must notify us of your intent to return an item so we may authorize the return. Unauthorized returns will not be accepted.

Are Recliner Store shipments insured against damage?

Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and contact us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.

Payment Policies

All payments to ReclinerStore.com by credit card are processed through our secure site with the highest encryption technology available. Authorize.net is safe and secure, and with our added security from the Go Daddy Secure Certification Authority, extra protection is provided for our customers.

The Process

All accepted online credit card transactions and purchases are authorized at the time of your order, but we collect only the minimum dollar amount necessary, depending on your order details.

In all cases, you are notified by email and explained what action we have taken.

The following are the most common:

  • - Payment in full at time of order is required for Quick Ship items.
  • - A 50% deposit for any in stock program item that is backordered and expected to ship within 4-6 weeks. The balance due is collected when the item is shipped.
  • - A 25% deposit for Special Order items that can take up to 12 weeks. Upon shipping, we notify you and collect the balance.

Questions?

If there is a special circumstance that does not seem to fit into the usual sequence for ordering and receiving your merchandise, please feel free to call us toll free (866.912.6636) or email us ([email protected]).

Pricing

Do you charge sales tax?

We charge sales tax only if we deliver to the state of Massachusetts, USA, where our store is located. If you live outside of that area, you won’t be charged sales tax. Laws and enforcement are subject to change, so we reserve the right to change our policy accordingly without notice. Customers are responsible for claiming use tax in their state.

Is there a low-price guarantee?

Yes. Recliner Store sells everything in our online catalog at the lowest prices allowed by the manufacturers.

In fact, we are so confident that our manufacturers rigorously enforce their Minimum Retail Price Policies and that our pricing for new orders (especially with free shipping) is as low or lower than anyone else's, that we’ll match* the price of any other dealer in the United States. Just forward us an official quote showing the total for the merchandise and shipping, and if their price is lower than our price, we’ll match the price and refund the difference.

* Please bear in mind that our price match offer applies only to new orders, not for floor or discontinued models. Display models, which have not sold after being in use on the showroom floor for at least four months, are sometimes sold at a discount in accord with manufacturer policies. Also, we will not be able to match another retailer's price, which conflicts with the manufacturers’ pricing rules.

Do you offer discounts?

Not as a general rule. However, prices may be reduced in two special circumstances: 1. Special promotions designated by the manufacturers and available to all their retailers during limited time periods. 2. Other than these nationwide promotions, discounts are allowed only on manufacturer floor models. Although we do occasionally sell floor models, almost all of our sales are for new, mint condition recliners.

Returns

Can an order be cancelled?

Yes, you can cancel your order at any time prior to its being shipped to you. To cancel the order without incurring a fee for doing so, you must be in touch with us as soon as possible so that we don’t end up incurring charges from the manufacturer or the shipper. Given our manufacturer stocking programs and the possibility that something could, on rare occasions, be shipped after as little as a couple of days, we have to insist on being notified within 24 hours of the day we ordered it to be able to ensure there would be no charge to us. After the manufacturer has charged us for an order, and has produced the chair to your specifications, we would need to charge you a 20% restocking fee to cancel the order.

What if I decide to return my purchase?

If you feel you’ve made a mistake, we will take it back. However, you must notify us within 7 days of receiving your order, and the merchandise must be returned prepaid in “as-new” condition. For returns based neither on the merchandise having arrived damaged nor on the merchandise being other than what you ordered, a 20% restocking and processing fee will be charged, in addition to shipping costs from and to Recliner Store.

You must notify us of your intent to return an item so we may authorize the return. Unauthorized returns will not be accepted.

Who pays for the return shipping charges?

For items that include free shipping, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.

Privacy & Security

This information is provided to explain our online information practices and the choices you have in the way information is collected and used on our web site.

The Information We Collect

At our web site, we do not require personally identifiable information from you in order to access and use the web site. Certain functions, such as online purchases or contact us and email sign up forms, do require you to voluntarily submit personally identifiable information, which may include: name, organization, address and or email address as well as telephone and fax numbers.

How We Use the Information

Any personally identifiable information submitted by you is kept strictly confidential and separately from our website, and is used solely by us to provide the information that you requested via contact us and email sign up forms. We do not provide or forward personally identifiable information to any organization.

Credit Card Information

Your credit card information is collected at the time of any online purchase through a payment gateway and is not stored on our website. Once payment is processed, your financial information is deleted by the credit card merchant services company, Authorize.net.

Cookies

We make use of cookies from time to time to help make navigation through our site easier.

Third Party Sites

Portions of our web site contain links to other Web sites. You should consult the other Web sites’ privacy statements for more information, as those practices may differ from ours.

How to Contact Us

If you have any questions or concerns about this privacy policy, you may contact us at:
 
ReclinerStore.com
c/o Danco Modern Inc.

10 West Street
Routes 5 and 10
West Hatfield, MA 01088
(866) 912 - 6636
email: [email protected]