Your go-to source for information. Explore our FAQs to clarify details on shipping, payments, cancellations, returns, and privacy policies. Shop Recliner Store with confidence.
Shipping & Delivery
We work diligently to get you your furniture as quickly as possible. The estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules:
Depending on the manufacturer and model, one or more of the most popular fabric and leather selections are stocked at their warehouse distribution centers. Items included in stocking programs are generally available for delivery in 2-8 weeks. The majority of our customers choose items from these stocking programs. Occasionally stock levels deplete and become backordered, but each manufacturer’s warehouse stocking program ensures that any delays are kept to a reasonable minimum.
To determine which recliners are available in the stocking programs, the checkout process will inform you when selecting the leather or fabric. Some are available quickly and some are available only as a special order, custom built just for you.
If you choose a leather or fabric grade and color that are not on a manufacturers stock list, the recliner will be custom built for you at the manufacturer’s factory, and then shipped to their distribution center. Delivery times from the manufacturers’ facilities to the U.S. generally range between 12 and 16 weeks.
We currently deliver furniture in the United States. When we deliver your shipment, someone authorized by you must be present at your home or office to inspect and accept the shipment. We cannot ship to P.O. boxes.
Recliner Store offers both threshold and white glove delivery. The cost of shipping is based on geography and . To get a quote for shipping out of that area, for special requests or for more information, please contact us by email or by calling 1-866-912-6636.
Our furniture is delivered by either a commercial or a specialized freight carrier. For free shipping, the delivery driver will bring the furniture into the first dry area of the home, whether into your garage or through a doorway into the home. For white glove delivery, which is included with all Ekornes furniture and as an up-charge for other brands, the furniture is brought into your home by a 2-person team, set up, and all packaging removed from your premises. Smaller items are shipped USPS.
Recliner Store delivers furniture nationwide via a freight partner that specializes in residential furniture deliveries. Once your order ships, we'll provide you with a shipment tracking link and phone number for your local terminal, so you can schedule a convenient time for the delivery.
We offer two levels of service for furniture delivery:
Threshold Delivery: The delivery driver or team will bring the furniture into the first dry area of the home, whether into your garage or through a doorway into the home. Unboxing is your responsibility, but most of our furniture ships fully assembled or requiring only light assembly.
White Glove Delivery: The delivery driver or team will bring the furniture into your room of choice, set it up, and assemble as needed. All packaging material is removed from your home.
Cost: The delivery cost, which is calculated at checkout, is based on your location and level of service.
Out of Area: If you wish to ship to a location outside the continental United States, or for other questions please email or call us: 1-866-912-6636.
Small Parcels: Smaller items are shipped via USPS or UPS.
Orders made through our website cannot ordinarily be shipped to locations other than your billing address. We have established this policy for your security and ours, as a means of preventing credit card fraud. However, we understand that many customers do wish to ship a recliner to a friend or family member, or to a different home. We want your wishes to come true, of course, so if the shipping address is not in fact the same as your billing address, you may complete your order on-line, and if we do not hear from you about this directly, we will contact you after we enter the order in our system to explain any additional steps that may be necessary.
Price & Payments
All accepted online credit card transactions and purchases are authorized at the time of your order, but we collect only the minimum dollar amount necessary, depending on your order details.
In all cases, you are notified by email to explain what action we have taken.
The following are the most common:
Payment in full at time of order is required for Quick Ship items.
A 50% deposit for any in stock program item that is backordered and expected to ship within 4-6 weeks. The balance due is collected when the item is shipped.
A 25% deposit for Special Order items that take longer to produce. Upon shipping, we notify you and collect the balance.
We charge sales tax only if we deliver to the state of Massachusetts, USA, where our store is located. If you live outside of that area, you won’t be charged sales tax. Laws and enforcement are subject to change, so we reserve the right to change our policy accordingly without notice. Customers are responsible for claiming use tax in their state.
Yes. Recliner Store sells everything in our online catalog at the lowest prices allowed by the manufacturers.
In fact, we are so confident that our manufacturers rigorously enforce their Minimum Retail Price Policies and that our pricing for new orders (especially with free shipping) is as low or lower than anyone else's, that we’ll match* the price of any other dealer in the United States. Just forward us an official quote showing the total for the merchandise and shipping, and if their price is lower than our price, we’ll match the price and refund the difference.
* Please bear in mind that our price match offer applies only to new orders, not for floor or discontinued models. Display models, which have not sold after being in use on the showroom floor for at least four months, are sometimes sold at a discount in accord with manufacturer policies. Also, we will not be able to match another retailer's price, which conflicts with the manufacturers’ pricing rules.
Cancellation & Returns
Yes, you can cancel your order at any time prior to its being shipped to you. To cancel the order without incurring a fee for doing so, you must be in touch with us as soon as possible so that we don’t end up incurring charges from the manufacturer or the shipper. Given our manufacturer stocking programs and the possibility that something could, on rare occasions, be shipped after as little as a couple of days, we have to insist on being notified within 24 hours of the day we ordered it to be able to ensure there would be no charge to us. After the manufacturer has charged us for an order, and has produced the chair to your specifications, we would need to charge you a 20% restocking fee to cancel the order.
You must notify us within 7 days of receiving your order, and the merchandise must be returned prepaid in “as-new” condition. For returns based neither on the merchandise having arrived damaged nor on the merchandise being other than what you ordered, a 20% restocking and processing fee will be charged, in addition to shipping costs from and to Recliner Store.
For items that include free shipping, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.
We urge you to carefully inspect your order before signing for delivery - while the driver is still there. If you decide to open the packages for a more complete inspection, please exercise care in opening the packages so that they can be used to ship things back safely. Verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write “pending inspection” next to your signature. On the delivery slip the driver presents to you please document any rips in the packaging or other signs of possible damage. Shipments that are obviously damaged should be refused.
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and contact us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.
On our website, we do not require personally identifiable information from you in order to access and use Recliner Store. Certain functions, such as online purchases or contact us and email sign up forms, do require you to voluntarily submit personally identifiable information, which may include: name, organization, address and or email address as well as telephone and fax numbers.
Any personally identifiable information submitted by you is kept strictly confidential and separately from our website, and is used solely by us to provide the information that you requested via contact us and email sign up forms. We do not provide or forward personally identifiable information to any organization.
Your credit card information is collected at the time of any online purchase through a payment gateway and is not stored on our website. Once payment is processed, your financial information is deleted by the credit card merchant services company.
Portions of our website contain links to other websites. You should consult the other websites’ privacy statements for more information, as those practices may differ from ours.