We work diligently to get you your furniture as quickly as possible. The estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules:

Stocked Items

Depending on the manufacturer and model, one or more of the most popular fabric and leather selections are stocked at their warehouse distribution centers. Items included in stocking programs are generally available for delivery in 2-8 weeks. The majority of our customers choose items from these stocking programs. Occasionally stock levels deplete and become backordered, but each manufacturer’s warehouse stocking program ensures that any delays are kept to a reasonable minimum.

To determine which recliners are available in the stocking programs, the checkout process will inform you when selecting the leather or fabric. Some are available quickly and some are available only as a special order, custom built just for you.

Special Orders

If you choose a leather or fabric grade and color that are not on a manufacturers stock list, the recliner will be custom built for you at the manufacturer’s factory, and then shipped to their distribution center. Delivery times from the manufacturers’ facilities to the U.S. generally range between 12 and 16 weeks.

We currently deliver furniture in the United States. When we deliver your shipment, someone authorized by you must be present at your home or office to inspect and accept the shipment. We cannot ship to P.O. boxes.

Recliner Store offers both threshold and white glove delivery. The cost of shipping is based on geography and . To get a quote for shipping out of that area, for special requests or for more information, please contact us by email or by calling 1-866-912-6636.

Our furniture is delivered by either a commercial or a specialized freight carrier. For free shipping, the delivery driver will bring the furniture into the first dry area of the home, whether into your garage or through a doorway into the home. For white glove delivery, which is included with all Ekornes furniture and as an up-charge for other brands, the furniture is brought into your home by a 2-person team, set up, and all packaging removed from your premises. Smaller items are shipped USPS.

Limited Indoor Delivery

With our “limited indoor delivery” service, the furniture you ordered is carried into and through the first threshold on the floor by the driver, boxes and all. NOTE: If you live in a condo or apartment complex, especially on an upper floor, this service may not be any more helpful than our free shipping service – please check with your complex supervisor regarding their receiving policies for large boxed items.

Some customers need additional service over the “limited indoor delivery.” For “white glove” delivery, items are delivered into you business or residence, assembled (if necessary) and all packaging is removed. We recommend this to those who are not able to unpack their purchases.

White Glove

For “white glove” service, we charge an additional $150 minimum under normal conditions, and more if your order involves multiple pieces. However, for Stressless products White Glove delivery is included in the manufacturer's required shipping price. To request or discuss this service, please complete your order normally, and include a comment requesting “white glove” service or a quotation. You are also welcome to contact us by email or phone to discuss or request this service. We will follow up by contacting you and quote you the lowest possible price.

Orders made through our website cannot ordinarily be shipped to locations other than your billing address. We have established this policy for your security and ours, as a means of preventing credit card fraud. However, we understand that many customers do wish to ship a recliner to a friend or family member, or to a different home. We want your wishes to come true, of course, so if the shipping address is not in fact the same as your billing address, you may complete your order on-line, and if we do not hear from you about this directly, we will contact you after we enter the order in our system to explain any additional steps that may be necessary.

All accepted online credit card transactions and purchases are authorized at the time of your order, but we collect only the minimum dollar amount necessary, depending on your order details.

In all cases, you are notified by email to explain what action we have taken.

The following are the most common:

• Payment in full at time of order is required for Quick Ship items.
• A 50% deposit for any in stock program item that is backordered and expected to ship within 4-6 weeks. The balance due is collected when the item is shipped.
• A 25% deposit for Special Order items that take longer to produce. Upon shipping, we notify you and collect the balance.

We charge sales tax only if we deliver to the state of Massachusetts, USA, where our store is located. If you live outside of that area, you won’t be charged sales tax. Laws and enforcement are subject to change, so we reserve the right to change our policy accordingly without notice. Customers are responsible for claiming use tax in their state.

Yes. Recliner Store sells everything in our online catalog at the lowest prices allowed by the manufacturers.

In fact, we are so confident that our manufacturers rigorously enforce their Minimum Retail Price Policies and that our pricing for new orders (especially with free shipping) is as low or lower than anyone else's, that we’ll match* the price of any other dealer in the United States. Just forward us an official quote showing the total for the merchandise and shipping, and if their price is lower than our price, we’ll match the price and refund the difference.

* Please bear in mind that our price match offer applies only to new orders, not for floor or discontinued models. Display models, which have not sold after being in use on the showroom floor for at least four months, are sometimes sold at a discount in accord with manufacturer policies. Also, we will not be able to match another retailer's price, which conflicts with the manufacturers’ pricing rules.

Yes, you can cancel your order at any time prior to its being shipped to you. To cancel the order without incurring a fee for doing so, you must be in touch with us as soon as possible so that we don’t end up incurring charges from the manufacturer or the shipper. Given our manufacturer stocking programs and the possibility that something could, on rare occasions, be shipped after as little as a couple of days, we have to insist on being notified within 24 hours of the day we ordered it to be able to ensure there would be no charge to us. After the manufacturer has charged us for an order, and has produced the chair to your specifications, we would need to charge you a 20% restocking fee to cancel the order.

You must notify us within 7 days of receiving your order, and the merchandise must be returned prepaid in “as-new” condition. For returns based neither on the merchandise having arrived damaged nor on the merchandise being other than what you ordered, a 20% restocking and processing fee will be charged, in addition to shipping costs from and to Recliner Store.

For items that include free shipping, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.

We urge you to carefully inspect your order before signing for delivery - while the driver is still there. If you decide to open the packages for a more complete inspection, please exercise care in opening the packages so that they can be used to ship things back safely. Verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write “pending inspection” next to your signature. On the delivery slip the driver presents to you please document any rips in the packaging or other signs of possible damage. Shipments that are obviously damaged should be refused.

Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and contact us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.